Bentifield Booking System

1. Introduction

Welcome to Bentifield Pty Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our properties.

                        Our Services Include:
                        Bed & Breakfast hospitality services
Fully serviced office rentals and virtual offices
Online booking and reservation systems
Payment processing through Standard Bank South Africa

                    

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Make a booking or reservation
Rent office space
Contact us for inquiries
Subscribe to our newsletters or marketing communications
Fill out forms on our website
Make payments through our system

This information may include:

Full name and contact details (address, phone number, email)
Date of birth and identification numbers
Payment information and billing details
Emergency contact information
Business information (for office rentals)
Special requirements or preferences
Credit/debit card information (processed securely through Standard Bank)

2.2 Payment Information

When processing payments, we collect:

Cardholder name and card details
Billing address
Transaction details and history
Payment authentication data

Note: We do not store full credit card numbers. All payment information is processed securely through Standard Bank's payment gateway.

3. Payment Processing & Standard Bank Integration

3.1 Standard Bank Payment Gateway

We use Standard Bank South Africa as our payment service provider to process all online transactions. When you make a payment through our website:

Your payment information is transmitted securely to Standard Bank
We comply with Payment Card Industry Data Security Standard (PCI DSS) requirements
All transactions are encrypted using SSL technology
We only store minimal payment information necessary for transaction records and refunds

3.2 Security Measures

Standard Bank implements robust security measures including:

End-to-end encryption of payment data
Tokenization of sensitive card information
Regular security audits and compliance checks
Fraud detection and prevention systems
3D Secure authentication for added security

3.3 Transaction Records

We maintain records of all transactions for accounting and customer service purposes, including:

Transaction dates and amounts
Payment method used
Confirmation numbers and references
Last four digits of credit cards for identification purposes

                        Important: By using our payment services, you agree to Standard Bank's terms and conditions for payment processing. All transactions are subject to Standard Bank's security protocols and fraud prevention measures.
                    

4. Refund & Cancellation Policy

4.1 Cancellation Timeframes

Cancellation requests must be made in writing via email to bookings@bentifield.co.za. Refund eligibility depends on the notice period:

Service Type	Notice Period	Refund Amount
Office Space (Single Day)	24+ hours before booking	100% refund
Office Space (Single Day)	Less than 24 hours	50% refund
Boardroom Rental	48+ hours before booking	100% refund
Boardroom Rental	24-48 hours before booking	75% refund
Boardroom Rental	Less than 24 hours	No refund

4.2 Refund Processing

Approved refunds will be processed within 7-10 business days:

Refunds will be issued to the original payment method
Credit card refunds may take 5-7 business days to appear on your statement
Bank transfer refunds may take 3-5 business days
All refunds are subject to verification and approval

4.3 Non-Refundable Items

The following are generally non-refundable:

Services already rendered or partially used
Special promotional rates or discounted bookings
Bank charges or transaction fees
Customized or personalized services

4.4 Chargebacks and Disputes

If you believe there is an error in your billing, please contact us at bookings@bentifield.co.za before initiating a chargeback. Unauthorized chargebacks may result in account suspension and additional fees.

                        Force Majeure: In cases of natural disasters, government restrictions, or other circumstances beyond our control, refund policies may be adjusted at our discretion. We will communicate any changes promptly.
                    

5. How We Use Your Information

We use the collected information for various purposes, including:

5.1 Service Delivery

Processing bookings and reservations
Providing accommodation and office rental services
Facilitating payment processing through Standard Bank
Providing customer support and responding to inquiries

5.2 Payment Processing

Processing transactions and payments
Preventing fraudulent transactions
Managing billing and invoicing
Processing refunds when applicable

6. Information Sharing and Disclosure

6.1 Standard Bank South Africa

We share necessary payment information with Standard Bank to process transactions. This includes:

Cardholder information for transaction processing
Transaction amounts and details
Device information for fraud prevention
IP addresses for security verification

6.2 Financial Institutions

We may share information with financial institutions for:

Payment processing and verification
Fraud prevention and detection
Chargeback resolution
Regulatory compliance

7. Data Security

7.1 Payment Security

We implement PCI DSS compliant security measures for payment processing:

All payment pages use SSL encryption
We never store full credit card numbers
Regular security audits and vulnerability assessments
Tokenization of sensitive payment data

7.2 Standard Bank Security Protocols

Our integration with Standard Bank includes:

3D Secure authentication for card transactions
Real-time fraud monitoring
Secure socket layer (SSL) technology
Regular PCI DSS compliance audits

8. Data Retention

8.1 Financial Records

We retain financial transaction records as required by South African law:

Payment transactions: 5 years
Tax records: 5 years
Refund records: 5 years
Chargeback records: 5 years

9. Your Rights

9.1 Financial Rights

You have the right to:

Request copies of transaction records
Dispute unauthorized transactions
Request refunds according to our policy
Receive clear billing information

14. Contact Information

For Payment & Refund Inquiries

For questions about payments, refunds, or billing issues:

Billing Department:

Email: bookings@bentifield.co.za
Phone: +27 72 613 7598 (Ext. 2)

Standard Bank Support:

Standard Bank Card Division: 0860 123 000
Fraud Hotline: 0860 557 557
Website: www.standardbank.co.za

Dispute Resolution

If you have concerns about our payment processing or need to dispute a transaction, please contact our billing department first. If unresolved, you may contact Standard Bank's dispute resolution department or the Ombudsman for Banking Services.

15. Banking Regulations & Compliance

15.1 Regulatory Compliance

We operate in compliance with South African financial regulations:

Financial Intelligence Centre Act (FICA)
National Credit Act (NCA)
Protection of Personal Information Act (POPIA)
Consumer Protection Act

15.2 Fraud Prevention

We work with Standard Bank to prevent fraudulent activities:

Monitoring for suspicious transactions
Implementing anti-money laundering protocols
Reporting suspicious activities as required by law
Cooperating with law enforcement investigations

Privacy & Terms Policy

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